Support

Contact channels and what to include in an incident report.

Channel	Contact
Onboarding & business	`integration@bluecom.com.vn`
Technical / production incidents	`<TBD ops contact>`
Status page	`<TBD>`

What to include in an incident report

partnerCode and environment (staging / production).
Timestamp (with timezone) of the failed request.
userId (your system) involved, if any.
HTTP status and error code from the response.
Browser/WebView user-agent (for client-side issues).

This shortens triage significantly — Bluecom can correlate against auth_provider_configs and the auth service logs.

Partner Dashboard

The Bluecom Marketplace dashboard for monitoring your integration.

Error Codes

Canonical errors returned by Bluecom Auth during the handshake.

On this page

What to include in an incident report